Returns policy
At ByOre, we strive for complete customer satisfaction.
If for any reason you are not completely satisfied with your purchase, we offer a return policy within 25 days of receiving your order.
Eligibility for Return
Items must be returned in their original condition, unworn, undamaged, and with all original tags and packaging intact.
Sale items are generally not eligible for return, but please contact us to discuss individual cases.
Custom or personalized items are generally not eligible for return, unless there is a manufacturing defect.
Return Process
- Initiate a return: Contact us at [email protected] within 25 days of receiving your order to request a return authorisation (RA) number.
- Package your return: Carefully pack the item(s) securely in the original packaging, if possible. Include all original tags and any accompanying materials.
- Ship your return: Ship the package to the return address provided in your RA email. Please use a trackable shipping method and retain proof of postage.
- Receive your refund: Once we receive and inspect your returned item(s), we will issue a refund to your original payment method within 10 business days.Â
Shipping Costs
Return shipping costs: Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part
Original shipping costs: Original shipping costs are non-refundable.
Exceptions
We reserve the right to refuse a return if the item(s) do not meet the return eligibility criteria.
Items returned without an RA number may be refused.
